Do you want to join a highly ambitious, fast-growing brand and build a career in the sports wearables industry? Do you want to work with groundbreaking products from some of the best engineers? Do you love outdoor adventures and exploring nature? If you answer yes to all of the above questions, this is your chance to join Team COROS!
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Please email careers@coros.com with your resume and supporting documents to apply for the positions.
At COROS, we are a sports technology company focused on building the best training solutions for athletes worldwide. Our main goal is to use technology to solve athletes' problems and challenges. While we continue to improve our hardware and software ecosystem, it is very important that we remain friendly and approachable to ensure we receive the highest level of feedback from our valued customers. We strive to have the best products, putting the customer at the forefront of our decisions, and wish to maintain a very high level of customer engagement.
The UK Sales manager will be the key contact for our B2B business in the UK. They need to have experience in managing key endemic accounts, managing independent retailers, and training key store staff members. COROS innovation is moving at a very rapid pace, and it's important that the UK Sales Manager can distribute key information and updates efficiently and effectively to ensure the consumer always hears about our innovations in real time.
COROS Wearables is expanding its team and seeking Customer Support Agents for remote roles in or around Skipton, United Kingdom. This position is key to our mission of providing exceptional, educational, and empathetic support to our users and athletes. We're looking for individuals who are passionate about sports and technology and are eager to contribute to the daily training experience of COROS users.
As a Customer Support Agent, you will be the first point of contact for our customers, addressing their product-related queries and offering solutions with technical insight. Your role will involve regular interaction with a diverse community of sports enthusiasts, including runners, cyclists, and climbers. Native French speaker and proficiency in English are a must. Additional languages are a plus as we value the ability to connect with our global user base.
•Develop extensive knowledge of COROS products and their functionalities.
•Provide technical assistance and customer support through various channels such as email, phone, and social media.
•Address and resolve customer queries efficiently and professionally.
•Collect and forward customer feedback to the relevant departments for product enhancement.
•Collaborate with a global team to ensure a consistent and high-quality customer experience.
•Native French speaker and proficiency in English. Additional language abilities are a plus.
•Exceptional communication skills, both written and oral.
•A strong customer service orientation and community spirit.
•Passion for physical activities and sports.
•Effective problem-solving and troubleshooting skills.
•Organized, detail-oriented, and proactive in work approach.
•Previous experience in customer support is preferred but not mandatory.
•This is a remote position available for candidates based in the UK (United Kingdom).
•Full-time, Remote